Exchange Policy

This Exchange Policy applies to products purchased at V3Apparel.com. It sets out the conditions under which size exchanges are accepted, the rights of the customer and the obligations of V3 Apparel Limited.

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Availability

Size exchanges are available to customers with a delivery address in the United Kingdom only. Customers outside the United Kingdom are not eligible for an exchange. International customers who wish to obtain a different size must initiate a return for a refund in accordance with the V3 Apparel Returns Policy and place a new order for their preferred size.

2. Scope of exchanges

Exchanges are limited to a different size of the same item originally purchased. V3 Apparel does not offer exchanges for a different product, a different colour or a different style. Any request outside this scope will not be processed as an exchange and the customer will be directed to initiate a return under the Returns Policy.

3. Exchange window

Exchange requests must be submitted within 30 days of the delivery date of the original order. Requests submitted outside this period will not be approved.

The exchange window is measured from the date of delivery to the date the exchange request is submitted through the V3 Apparel Returns Centre at v3apparel.returnscenter.com.

Once an exchange request has been approved, the customer has 14 days to ship the original item back to V3 Apparel. Items received after this shipment window may be refused.

4. Exchange conditions

To be eligible for an exchange, all of the following conditions must be met:

• The exchange request must be submitted within 30 days of delivery through v3apparel.returnscenter.com

• The item must be unworn, unwashed and in its original condition

• All original swing tags and labels must be intact and attached

• The item must be accompanied by the original order invoice

• The item must not fall within the non-exchangeable categories set out in section 5 of this policy

V3 Apparel reserves the right to inspect all returned items. Items that do not meet the above conditions will be rejected and the exchange will not be processed. The customer will be notified of any rejection and will have 5 business days to arrange collection at their own cost.

5. Non-exchangeable items

The following items are not eligible for exchange:

• Items marked as Final Sale at the time of purchase

• Items purchased during the Only Sale Event of the Year promotion

• Undergarments, on hygiene grounds — this will be clearly stated in the product description at the time of purchase

• Gift cards and digital e-gift cards

• Discontinued lines

• Items purchased from third-party retailers, outlet stores, pop-up shops or marketplace partners including Mountain Warehouse, Debenhams and Rackhams — these must be returned to the original point of purchase in accordance with that retailer's own policy

Notwithstanding the above, V3 Apparel will always consider exchange or replacement requests for items that are faulty, not as described or not fit for purpose, regardless of whether the item falls within a non-exchangeable category. This is a statutory right that cannot be excluded. See section 9 of this policy.

6. Return postage for exchanges

For approved UK exchange requests, V3 Apparel will provide a pre-paid Royal Mail return label. The pre-paid label will be sent to the customer by email upon approval of the exchange request.

Pre-paid return labels are valid for Royal Mail post boxes only. Royal Mail Post Office counter staff will not accept pre-paid packages as no further payment is required at the point of posting. The customer must post the item in a Royal Mail post box to ensure successful collection and delivery to V3 Apparel.

All returned items remain the customer's responsibility until they are received and scanned at the V3 Apparel returns address. V3 Apparel accepts no liability for items lost or damaged in transit.

The customer is advised to retain the proof of posting slip provided at the post box or collection point as evidence of dispatch.

7. Stock availability

All exchange requests are subject to stock availability at the time the returned item is received and inspected by V3 Apparel. Requested replacement sizes are not reserved at the time of the exchange request and cannot be guaranteed.

In the event that the requested replacement size is unavailable at the time of processing, V3 Apparel will issue a full refund to the customer's original payment method. The customer will be notified by email if this occurs.

8. Dispatch of replacement item

Where an exchange is approved and the requested size is available, the replacement item will be dispatched within 3 to 5 business days of V3 Apparel receiving and inspecting the returned item. The customer will receive a dispatch confirmation email containing tracking information.

Replacement items are dispatched to the original delivery address on the order unless the customer has contacted V3 Apparel in advance to request an alternative delivery address.

9. Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, customers have the right to a repair, replacement or full refund for goods that are faulty, not as described or not fit for purpose. This right applies regardless of whether the item was purchased at full price, on sale or as a Final Sale item, and regardless of the customer's delivery location.

Customers who receive a faulty, damaged or incorrect item must contact V3 Apparel at support@v3apparel.com within 30 days of delivery. Items must not be submitted through the standard exchange portal in these circumstances.

V3 Apparel will require photographic evidence of the fault, damage or incorrect item before authorising a resolution. Items must not be returned before being directed to do so by a member of the V3 Apparel team.

10. Sets

V3 Apparel sells matching sets comprising combinations of sports bra, leggings and shorts. Customers may request an exchange for an individual item from a set without being required to return the full set. The exchange will be processed for the returned item only and the customer may retain the remaining items from the set.

11. Submission requirement

All exchange requests must be submitted and approved through the V3 Apparel Returns Centre at v3apparel.returnscenter.com prior to any item being sent back. Items sent to V3 Apparel without a prior approved exchange request will not be processed. The cost of returning such items to the customer will be the customer's responsibility.

12. Statutory rights

Nothing in this policy affects the customer's statutory rights under applicable UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Legal review note: This policy has been drafted to reflect current UK consumer law. The restriction of exchanges to UK customers only is an operational policy and does not affect international customers' statutory rights regarding faulty goods. International customers retain the right to a remedy for faulty items regardless of this policy.

13. Contact

For any questions regarding this policy or to initiate an exchange please contact V3 Apparel at support@v3apparel.com or visit v3apparel.returnscenter.com.